It happens to all of us: we find ourselves in the middle of a jaw-dropping, eye-popping situation that catches us unprepared and we don’t know what to say or do. This fast-paced session will give you the words and phrases to use the next time a situation finds you unaware. This session will bring to life the very situations that occur in your libraries and provide solutions for these awkward, ill-timed, and startling situations.
All Reaching Forward Friday webinars are free and recordings will be available.Registration for the live webinars is limited to Illinois Libraries. Others may view the recordings when they are available.
Having completed her master’s degree in communication studies, Gail Johnson founded Face to Face in 1997. For more than 20 years, she has delighted in guiding organizations to vision, plan, and execute for success.
Gail's clients have always included both private and public-sectors. She was elected mayor of the Village of Oswego in 2015. This brings added credibility and understanding to her public-sector clients—she now have experience from both sides of the table.
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