Important information about processing registrations and cancelations/refund requests:
ILA requires attendees to submit their own individual registration online. ILA is not able to complete registrations over the phone or by email.
Please note: This registration process does not apply to Noon Network or Career Pathway Talk Series webinars. Registration for these webinars will still be done via the linked Zoom registration on the specific webinar event pages.
Processing Registrations:
Although we have made exceptions in the past and registered attendees for events on behalf of someone else, our registration system is set up for individuals to register themselves online (including an option to submit the registration and pay at a later time via check).
As of 2023, ILA no longer accepts registrations made via a third party by email or phone. We have run into a lot of issues where we were not given the complete or correct information to register attendees or attendees were not receiving important event information and updates. Registration must be completed via the online registration form. All events will have detailed registration instructions to walk registrants through the process.
ILA highly encourages individual, self-registration for all events. The information that's needed to complete a registration covers a lot more than just the name of the attendee and it is best that each attendee completes the registration on their own so that they can review their confirmation and ensure it is correct. For example, some events will require attendees to enter dietary restrictions that are submitted to venues prior to the event and cannot be accomodated if ILA is notifed of dietary restrictions on-site. Event information is often emailed prior to the event so it's necessary we have registrants' emails to make sure they receive this information.
We understand that most libraries will need an invoice to issue payment for registrations and we have that covered. When attendees register online, they have the option to select Bill me later at the payment section of their registration. Once they submit their registration, they can either submit the confirmation for payment or log back into their profile to print out or save their invoice via the payments tab. They can then turn in the printed invoice or email the PDF to the appropriate person or department in their library. If you have multiple registrations, you can issue one check for all, but if paying via credit card, it will be an individual charge per registration.
If a PO number needs to be included on an invoice, registrants or administrative staff can email ILA, ila@ila.org, and provide the PO number and which registrants need this added to their invoice.
Confirmation: A confirmation email is automatically sent when the online registration is completed. This is sent from an automated email so it's possibile it may end up in spam or be blocked by security settings. When a registrant completes the online registration, they'll be brought to a confirmation page. They can then decide to save the confirmation as a PDF, print the confirmation, or close the browser.
Registration confirmation can also be located in your ILA profile under Event history. (An ILA profile is automatically created upon registration for individuals who do not already have a profile. To setup a password, click on Forgot your password? from the ILA login page.) An ILA profile is NOT the same thing as an ILA membership.
Registration Deadlines: In order to provide ILA members and event attendees with the exceptional programs and services they have come to expect from ILA, we have instituted registration deadlines to allow ILA staff ample time to finish prepartions for events. Events will have a registration deadline that will be noted on the event registration page. Registrations WILL NOT be accepted after the stated registration deadline. Be sure to take note of when event registration deadlines are so that you don't miss out!
Registration Payment:
As stated above, payment is not necessary at the time of registration. Select the Bill me later option on the payment page to generate an invoice. However, payment is due prior to the event and registration is not complete until payment has been made. Paper invoices will be periodically mailed.
If payment cannot be made prior to the event (needs board approval, invoice has to be sent to the city, etc.) then an email must be sent to ila@ila.org letting us know approximately when payment will be sent and for which registrations.
Payment will still be expected even if a registrant does not attend the event unless a cancelation/refund request has been submitted by the stated deadline. See below for further details on cancellations and refund requests.
Cancelation/Refund Request:
Our cancelation/refund request policy and deadlines are stated on an event's registration page. All cancelations/refund requests must be received in writing by emailing ila@ila.org by the specified deadline. All cancelations are subject to a processing fee unless otherwise stated. The processing fee is dependent on the event registration and each event registration page will have the processing fee amount listed. Instead of canceling, registration can be transferred to a different person with advance notice by emailing ila@ila.org at no extra fee.
All events will have a deadline by which cancelations/refund requests must be made. This deadline, along with the cancelation policy, will be included on the event registration page. They will also be on the confirmation page upon registration completion. No refunds will be given after the stated event cancelation/refund request deadline.
Due to a significant increase in paid, duplicate registrations, these will now be considered a cancelation/refund request and therefore, subject to the processing fee.
If you have any questions, please email ila@ila.org.
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